customer support automation


Enhance Customer Support with Workflow, Automation & Advanced Analytics


  • Design and automate processes to deliver high quality customer service


  • Ensure timely and effective resolution to gain customer satisfaction and loyalty


  •  Create automatic SLA based escalations to ensure quick action


  • Share solutions, tutorials and product updates with automatic notifications


  • Enhance response quality with well designed personalized email templates.


  • Update customers with latest marketing messages.


  • Design service processes with workflow automation and approval processes


  • Dashboards  and Real –Time Advanced Analytics  for actionable insights  on service levels


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